Contact and support
Contact
Talk to the people who build it
Questions about your account, a spec sheet that is not doing what you expect, or an idea for the next release. Send it over. We answer in English, French and Spanish.
Read the documentation
Get help
Three places to start
Most answers are already written down. If yours is not, the form further down reaches us directly.
Documentation
Step by step guides for every product, written for people standing at a counter. Search it before you write to us and you will often have the answer in a minute.
Open the wikiAccount and billing
Log in and open Profile at the top right. Your pro shop name, billing and account management all live there. Plugins are managed in Settings.
Log in to Spectre CloudVideo walkthroughs
Feature demos and pro shop how to videos on the Spectre channel. Handy when you would rather watch someone do it than read about it.
Visit the YouTube channel
Send us a message
Tell us which product you are using, what you were doing, and what happened instead. If it is about your account, include the email address you signed up with. A real person reads every message.
Editor note: replace REPLACE_CONTACT_FORM_SHORTCODE with the shortcode from the contact form plugin used on this site, for example the form ID shortcode generated when the form is created. Keep it inside the shortcode block so WordPress renders the form.
Questions
Common questions
What do I need to run Spectre?
A device with a modern browser and an internet connection. Chrome, Firefox, Safari and Edge on their latest stable versions all work, on Windows, macOS, Linux, ChromeOS, iOS and iPadOS, Android and Windows tablets. We recommend a screen of 8 inches or larger. There is nothing to install.
I used the old Spectre app. Do I need a new account?
No. Your existing PRO credentials work directly. Log in at the app address and your data is there.
Can you import my records from another system?
Yes. We import from Ebonite ProShop Coordinator, and from homemade databases and spreadsheets. Send us your file and we will confirm what comes across before you commit.
Where do I manage my plugins?
In Settings. That is where preferences and plugin management live, so Bowler Plus, Arsenal Plus and Job Board are switched on or off there.
How do I find a bowler quickly?
Use the BOWLERS button in the top menu on desktop, or the avatar icon on mobile. That opens bowler management, where you can search your client list and open a profile.
Which languages do you support?
English, French and Spanish, across every product.
I have an idea for a feature. Will you read it?
Yes. Spectre is built by people who work in pro shops, and a lot of what is in the software today started as a customer request. Send it through the form above and tell us how you would use it.
Not a customer yet? Use referral code SPECTRETRIAL when you sign up for a free first month on any yearly subscription.